Terms and Conditions
Welcome to The Mudra Hotel. By making a reservation, you agree to the following terms and conditions:
- All guests must be at least 18 years old to make a reservation.
- Pets are not allowed on the premises.
- All forms of payment are accepted, including cash and credit/debit cards.
- Check-in time is 2:00 PM and check-out time is 12:00 PM.
- Lost items are kept in Lost & Found for 30 days. Please contact the front desk for assistance.
- The hotel is not liable for any lost or stolen items.
- The jurisdiction for any legal matters will be Varanasi.
Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information:
- We collect personal information such as name, email, mobile number, and duration of stay during the booking process.
- Your information is used to process your booking and enhance your experience at our hotel.
- We use a third-party payment processor, Razorpay, to handle all payment transactions securely.
- We do not use cookies or any tracking technologies on our website.
- Your personal information will not be shared with third parties without your consent, except as required by law.
Cancellation and Refund Policy
We understand that plans can change; however, our policies are strict regarding cancellations:
- Cancellation is not allowed within 72 hours of the booking date.
- 100% cancellation charges will apply if you cancel within this period.
- Refunds are not allowed unless there are issues from our end.
Shipping and Exchange
As a hotel, we do not provide shipping or exchange services for goods. Our primary focus is on accommodation and hospitality.
Contact Us
If you have any questions regarding our policies or need further assistance, please contact us:
Email: info@hotelmudra.com
Phone: +91 9151-8018-26 (available 24/7)
Address: Ashapur, Sarnath, Varanasi, Uttar Pradesh 221007, INDIA